Our 200mbps internet speed didn't even last 4 minutes until it went down again, and even then it seemed to be going off even more frequently. A technician came down, replaced the router, and then left. Also, their monthly bill keeps increasing by the month to the point where you're probably going to have to pay an arm and a leg to continue using their service. ![]() Even then, while we were still trying to force Spectrum into fixing our shotty internet connection, we still had to pay for a full month of service despite it being down for 4 weeks with no explanation. Once, my internet was down at the same time of day (12 PM) for 4 freaking weeks, no explanation as to why. Customer Service is always extremely unhelpful and provides the same useless tips to reset your router over and over again, and they really don't give a crap. There will be a few days I have a decent internet connection and then all of a sudden my internet goes off multiple times a day with no ETA on fixes or terrible excuses as to why it is down. Spectrum, as a company, has to be one of the most frustrating internet providers I've ever had the displeasure of dealing with. There is no other company out there that ticks me off more than Spectrum does.
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